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SHIPPING - questions & answers

We email you as soon as you place your order to acknowledge we have received your order. You can also check that your order has been placed by logging in to 'My Account'. We will email you with further details as your order progresses.

Didn’t find what you’re looking for? • Use the menu tabs near the top of the page to pick the exact category you’re looking for, e.g Netbooks: • If you want to narrow the product range even further on the search results page, you can using our search box. Refine by brand, type, features, or any combination of these, e.g Samsung N150 Netbook

You can track your parcel online, if we send your item by courier. We'll let you know the courier, their web address and your parcel number in our order confirmation email to you. We sometimes send smaller products by Royal Mail, if we are sending your product by Royal Mail we will tell you in the order confirmation email.

In the unlikely event that a product arrives damaged or faulty, follow the instructions in the delivery documents to return the goods to us. Read, Returns cancellations and faulty goods for further information. Delayed delivery items may arrive separately from any other items you ordered. Please contact us as soon as possible about any missing, damaged or incorrect items. If you have any further queries call us on 00 961 8 805 355

Should you wish to cancel your order before delivery please call our contact centre on 08445 61 00 00 and we''''ll discuss the cancellation and whether you require an alternative product to be sent to you or a refund. Alternatively you can also cancel your order online via the Contact us facility on the Customer services page.

Small products, such as cameras etc. are delivered by courier or post, whilst larger products are delivered through our own delivery service.

You will receive an email once your order has been confirmed that will give you details of how you can track your order.

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